Not all decisions are rational

At Mindlab we are passionate about uncovering the real drivers of consumer behaviour, because we don’t just ask people what they think, we measure gut feelings and intuitive perceptions.

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The science of decisions


The decisions we make are heavily influenced by factors outside of our conscious awareness. If you want to understand the real drivers of consumer behaviour you need to go beyond what people say.

Our digital neuromarketing consumer research tools are founded on System 1 implicit testing. They allow us to quantitatively test anyone, anywhere. We uncover behavioural and subconscious consumer insight that transforms the effectiveness of your marketing communications.

Most decision making is unconscious

Don’t rely on just asking people. When you need to test packaging, ads or messaging, it’s important to also measure people’s intuitive gut responses.

Speak to us about measuring responses to your product

Brand research

Your brand is surrounded by a rich network of associations, from qualities to feelings to imagery. Our research uncovers what people intuitively associate with your brand within its competitive landscape.

About brand research

Ad effectiveness

In a world full of distractions, your ads have to cut through in the right way. We find out how your communications influence people’s feelings about your brand and product, and how to optimise them.

About ad effectiveness

Packaging testing

People think that they are rational objective judges of what we encounter but the truth is that first impressions count. We are all primed by our first encounters with a product and then we search for evidence that fits with what we’ve already decided is right.

About packaging testing

Behaviour Change

Simply telling people to change, or giving them information and expecting them to act on it, doesn’t work. If you want to influence people, you need to look into what is driving their current behaviour.

About behaviour change

How we do it

How we do it

Our quantitative testing platform is built on principles of psychology and behavioural science, mirroring the processes people use to make their day-to-day decisions. Putting people under time pressure forces them to rely on mental shortcuts and make decisions much closer to how they would behave in the real world (compared to if we were just asking in-depth questions). Our approach allow us to also measure people’s strength of associations and ease of processing through analysing reaction times. It can also be used for many other applications such as measuring visual attention. Each project is bespoke and tailored to your research questions and commercial needs.

How we do it

Why you should do it

Getting insightful consumer input throughout your development of new products, designs, ads and services, but also understanding how you sit in the competitive space, is crucial for you to make the right decisions confidently.

You might have used more traditional types of market research before which weren’t able to accurately show you how people would react in the real world, or lacked the depth of actionable insight. Our methods are grounded in psychology and behavioural science, allowing us to design research for you that effectively answers your needs.

  • Reason 1 – Research has to reflect the processes underlying people’s decisions – that’s where we come in.
  • Reason 2 – Our research gives more than just yes/no answers. It provides actionable insights on what is working well and what should be improved (and how!).
  • Reason 3 – Strategically investing in the right kind of research at the right time will save you money and prevent you from making costly mistakes down the line.

Juliane and the team at Mindlab are real experts in their field. Any challenge you throw at them they can get to the heart of quickly and are able to explain in human language, which I found very refreshing. The accuracy and implicit nature of their methodology is so strong, a truly enlightening and enjoyable experience. Our brand director on the project even described the debrief as the best they’d ever seen across any methodology in their career. I wouldn’t hesitate to work with them again.

Nadia Zohhadi Elworthy | Bombay Sapphire Global Insight Director


We’re proud to have won the Applications of Research Award in December 2021 at the MRS Awards for work we did for the NSPCC.

We are also the proud winners for the Best Place To Work and Young

Employee of the Year at the UK Business Awards 2022.

Our internal research team ensures that innovation is at the core of everything we do. We are honoured to have been awarded the 2022 Innovative Team of the Year at the International Business Brilliance Awards.

We are also finalists for three amazing awards at the 2022 AURAs and for the 2022 Young Professional of the Year Award at the Dynamic Awards.

Seen what we do but wonder who we do it for?

We thought you might like to see some of the clients we work with...


Ensuring data quality

At Mindlab, we prioritise the security and privacy of our participants in all of our surveys. That’s why we use Sentry®, a survey security pre-screener software that quickly identifies and prevents potential security threats in surveys. With advanced features like bot detection, honesty verification, and multi-level protection, Sentry helps us maintain the highest level of data quality while safeguarding the privacy of our participants. By using Sentry, our clients can trust that their data is secure and reliable, giving them the confidence they need to make important decisions based on the survey results.

Ensuring data quality

Meet the team

We are not your typical insight company. We like to think of ourselves as Decision Scientists with an understanding of the sometimes irrational ways people do what they do. Find out what’s really driving your customer’s choices.

Meet the team

Meet the team

Latest from the Academy

The Mindlab Academy reveals insights to help you create actionable market research. Each month, we speak to industry experts on their views and tips.

MRS Company partner

Mindlab International is an MRS Company Partner. All corporate partners and employees agree to adhere to the MRS Code of Conduct and MRS Company Partner Quality Commitment whilst undertaking research.

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