Project / Account Manager

£25,000 - £33,000 a year in Brighton

Job description

Mindlab is a fast-paced, technology-enabled business in the area of implicit customer insight. We work with fantastic brands such as Diageo, Colgate Palmolive, Boots, TikTok, BBC Children in Need and many more. With an amazing team of experts from a diverse range of backgrounds, we help our clients make great decisions in areas such as testing packaging, ads or messaging.

We are passionate about uncovering the real drivers of human behaviour, because we don’t just ask people what they think, we measure gut feelings and intuitive perceptions. We empower our clients to make better-informed decisions by offering a bespoke and intuitive service that is trusted and highly recommended with innovation at its heart. We are well-established but operate like a start-up in many ways, with a real focus on results while having fun along the way.

We are growing. To help us deliver this growth, we are looking for an Account Manager Manager – a bright, hardworking and professional individual to help us to run research projects from proposal through to client presentation.

Main Tasks and Responsibilities

Including but not limited to:

  • Managing research projects distilling complex insights and strategic thinking.
  • Build and maintain strong, long-lasting client relationships, including making efforts to understand their brand and product history and future directions.
  • Present our company to new clients, potential clients, and at exhibitions and conferences
  • Oversee client projects, specifically:
  • Coordinating projects with other team members
  • Helping to integrate the client’s needs into our work in all stages from proposal writing and setting up the project through to report delivery and presentation
  • Quality control any materials sent to clients
  • Lead the debrief of findings to the clients
  • Lead and manage client meetings, phone calls and other client communications
  • Integration and working with external agencies
  • Report to the Directors on the status of your accounts

Additional Tasks and Responsibilities

  • Help other members of the project team when needed, including but not limited to:
  • Writing project proposals and reports
  • Designing experiments and writing experiment flow documents
  • Data analysis
  • Managing project workflow

Skills required

We expect the chosen candidate to have:

  • Exceptional presentation skills
  • A proven track record in a client facing role
  • Experience in presenting to clients in senior positions
  • Strong quant research, analytical, and problem-solving skills, with experience in making sense of large data sets.

Preferred additional skills

  • Experience in a consumer insight/market research/strategy role
  • Knowledge or experience of psychology-based research
  • Data visualisation skills

Person Specification:

You must be a professional, confident, personable, articulate manner and the ability to think on your feet and problem solve against tight deadlines.

Additional Details:

The job is 37.5 hours per week Mon-Fri with flexible working times. We have a base rate of 31 days holiday per year and after 6 months you will be offered private healthcare with Vitality.

We offer a unique opportunity to work with innovative research tools in a fast paced but happy and informal environment. We focus on a positive culture and look after our staff and if you decide to work from the office we provide loads of free fruit, snacks, nice coffee and a bewildering range of teas.
Our light and airy office, with a panoramic view over the South Downs, is based at the Sussex Innovation Centre in Falmer, Brighton. We currently work under a hybrid system, with staff being able to choose whether to work from the office or their homes day to day. That said, we still see the benefit in face to face interactions, so candidates who are Brighton based, or have the capacity to commute to our office, are preferred.

We will close this advert early if we find the right candidate so right apply now if you are interested.

To Apply for this job we request you send a cover letter with your CV.

Send applications to:

No agency contact, please.

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